Privacy Policy

Last Updated: May 2026

1. Introduction

Welcome to The Market Nex (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website themarketnex.com and make purchases from us.

If you have any questions, please contact us at info@themarketnex.com

2. Information We Collect

We collect information you provide directly to us, including:

  • Personal Information: Full name, email address, phone number
  • Billing & Shipping Details: Delivery address, postcode, country
  • Payment Information: Card details (processed securely via Stripe — we do not store card details)
  • Account Information: Username and password if you create an account
  • Communications: Any messages you send us via email or contact form

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Improve our website and shopping experience
  • Send promotional emails (only if you have opted in)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Shipping carriers to deliver your orders
  • Payment processors (Stripe, PayPal) to handle transactions securely
  • IT and website service providers who help us operate our store
  • Legal authorities if required by law

5. Cookies

Our website uses cookies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyse website traffic and performance
  • Improve your browsing experience

You can control cookies through your browser settings at any time.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil your orders
  • Comply with legal and tax obligations (typically 6 years under UK law)
  • Resolve disputes and enforce agreements

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Delete your personal data (“right to be forgotten”)
  • Object to how we use your data
  • Withdraw consent at any time for marketing emails
  • Data portability — receive your data in a readable format

To exercise any of these rights, email us at info@themarketnex.com

8. Data Security

We take data security seriously. Your information is protected through:

  • SSL encryption across our entire website (https)
  • Secure payment processing via Stripe
  • Restricted access to personal data within our team

9. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Market Nex United Kingdom 📧 info@themarketnex.com 🌐 themarketnex.com