Refund & Returns Policy
Last Updated: May 2026
1. Overview
At The Market Nex, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This policy outlines your rights and our process for returns, refunds, and exchanges.
2. Your Right to Cancel (UK Law)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item(s) without giving any reason.
To exercise your right to cancel, contact us at: 📧 info@themarketnex.com
3. Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In the same condition as received
- Unused and undamaged
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
4. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged by the customer
- Perishable or hygiene-related products once opened
- Downloadable or digital products
- Items marked as “Final Sale” or “Non-Returnable” at time of purchase
- Gift cards
5. How to Start a Return
To initiate a return:
- Email us at info@themarketnex.com
- Include your order number and reason for return
- We will respond within 2 business days with return instructions
- Pack the item securely and send it to our returns address
- Once received and inspected, we will process your refund
6. Return Shipping Costs
- If the item is faulty, damaged, or incorrect — we will cover the return shipping cost
- If you are returning because you changed your mind — return shipping cost is your responsibility
We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
7. Refunds
Once we receive and inspect your returned item:
- We will notify you by email whether your refund has been approved or rejected
- If approved, your refund will be processed within 5-7 business days
- Refunds will be issued to your original payment method (credit/debit card or PayPal)
- Please allow additional time for your bank to process the refund
8. Partial Refunds
In some cases only a partial refund may be granted:
- Items returned in a condition other than original
- Items with missing parts or packaging
- Items returned after the 30-day window
9. Damaged or Faulty Items
If you receive a damaged or faulty item:
- Contact us within 48 hours of delivery at info@themarketnex.com
- Include your order number and clear photos of the damage
- We will offer a full refund, replacement, or exchange at no extra cost to you
10. Wrong Item Received
If you received the wrong item:
- Contact us immediately at info@themarketnex.com
- We will arrange collection of the wrong item and send the correct one
- All costs will be covered by us
11. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company — it may take time to post
- Contact your bank as processing times vary
- If you have done all of this and still have not received your refund, email us at info@themarketnex.com
12. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item email us at info@themarketnex.com
13. Contact Us
For any questions about our Refund & Returns Policy:
The Market Nex United Kingdom 📧 info@themarketnex.com 🌐 themarketnex.com